PEER · FRSH · SOURCED PUBLIC FACTS
Sourced public facts, grouped by the twelve letters, and a machine-check FOUND score. Facts are what the source says; the score is what our code could see.
Medium confidence: 49% of the points rest on evidence we read ourselves (the site, listing pages, awarders' lists, filings, X data, answer samples); the rest was found by live search or estimated, and is labelled so.
No earlier read to compare with yet. Read from public evidence; not a judgement of the company.
Last refreshed 8 Nov 2026. Stale after 14 days.
Size: $100M–1B revenue ($904M trailing twelve months to 2026-06-30; $839M in the fiscal year to 2025-12-31). SEC EDGAR, read 19 Oct 2026. A comparison group, not a score input.
Site: freshworks.com. Snapshots stored: 24. Nothing is overwritten; earlier snapshots stay.
Rank 20 of 20 · peers’ median 76.5 of 100
Freshworks ranks 20 of 20 scored companies. The peers' median is 76.5 and their range 61 to 87, all of 100. Not ranked, because no score is stored: Zoho. Peers are read at different times; each read date is on the peers table.
No machine check fully passed in this read.
No gap among the checks that ran.
The parts of the score furthest below what the method lets them reach, worked out from the evidence shown on this page. Each says what to do and why it moves the score. “Up to” is the most the overall score could rise if that part reached full; it is not a forecast.
21.3 of 85 points now · up to +13 overall
Do this: Publish one plain page that answers the questions buyers ask about your category (what it is, who it is for, how you compare, with prices or ranges), and get it linked from sites answer engines read: partner directories, marketplaces, trade press.
Why it moves the score: The share of category answers that name you counts in three letters: up to 50 points of Findable, 15 of Opinions and 20 of Nods. Each extra answer that names you moves all three.
Now: Named or cited in 1 of 3 category answers (Google Gemini, Perplexity Sonar); counted as 1 of 4 for a small sample.
Draft: review and edit before you publish. Built from what we scanned, with each fact linked to where we read it; [square brackets] mark what only you know, and [needs proof] marks a claim you must back up before you publish it. Nothing is published or sent: you copy, edit and publish it yourself. We never write reviews or testimonials.
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7.7 of 20 points now · up to +2 overall
Do this: Enter one credible award or list whose awarder publishes the winners on its own site (review-based badges such as G2 or Gartner Peer Insights need reviews first).
Why it moves the score: Awards and lists are worth 20 points of Nods, full at 5; a listing on the awarder’s own page counts fully.
Now: 1 awards or lists (the publisher’s own page 1, another third party 0.8, the company’s own page 0.6; full at 5).
Draft: review and edit before you publish. Built from what we scanned, with each fact linked to where we read it; [square brackets] mark what only you know, and [needs proof] marks a claim you must back up before you publish it. Nothing is published or sent: you copy, edit and publish it yourself. We never write reviews or testimonials.
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4.4 of 10 points now · up to +1 overall
Do this: Give people something to repeat: original data, a customer result or a launch, shared where your buyers already talk.
Why it moves the score: Posts by others naming you in the last 7 days are worth 10 points of Opinions, log-scaled.
Now: 365 posts by others in 7 days (full at 300,000).
Draft: review and edit before you publish. Built from what we scanned, with each fact linked to where we read it; [square brackets] mark what only you know, and [needs proof] marks a claim you must back up before you publish it. Nothing is published or sent: you copy, edit and publish it yourself. We never write reviews or testimonials.
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12.5 of 25 points now · up to +3 overall · partly estimated, not read on this run
Do this: Publish /.well-known/security.txt, a trust or security page, and name your certifications (for example SOC 2 or ISO 27001) on it.
Why it moves the score: Security and trust published is worth 25 points of Distinctions, read on your site; each check that passes adds its share.
Now: The site could not be read for security.txt, trust page and named certifications, so it counts as average (half), labelled.
Draft: review and edit before you publish. Built from what we scanned, with each fact linked to where we read it; [square brackets] mark what only you know, and [needs proof] marks a claim you must back up before you publish it. Nothing is published or sent: you copy, edit and publish it yourself. We never write reviews or testimonials.
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Get your improvement plan Free. A person reads this result and replies with a plan built on this list.
Four weekly steps. Your Start here choice comes first when selected; other steps follow points versus effort. Each step names the FOUND letters it moves. Re-score on day 30 to see what changed. Built from the fix list with no AI model. Put a name next to each step.
Named in AI answers about your category · moves F (Findable), O (Opinions), N (Nods) · medium effort · up to +13 overall
Publish one plain page that answers the questions buyers ask about your category (what it is, who it is for, how you compare, with prices or ranges), and get it linked from sites answer engines read: partner directories, marketplaces, trade press.
On your site: you or your web team publish it after review.
Security and trust published · moves D (Distinctions) · low effort · up to +3 overall
Publish /.well-known/security.txt, a trust or security page, and name your certifications (for example SOC 2 or ISO 27001) on it.
On your site: you or your web team publish it after review.
Drafts ready: security.txt file, Trust and security page
Awards and lists · moves N (Nods) · medium effort · up to +2 overall
Enter one credible award or list whose awarder publishes the winners on its own site (review-based badges such as G2 or Gartner Peer Insights need reviews first).
Off your site: you do this yourself. We only prepared drafts; we never post, send, review or enter anything for you.
Drafts ready: Award entry worksheet
People talking about you · moves O (Opinions) · medium effort · up to +1 overall
Give people something to repeat: original data, a customer result or a launch, shared where your buyers already talk.
Off your site: you do this yourself. We only prepared drafts; we never post, send, review or enter anything for you.
Drafts ready: Press or analyst pitch, aimed at the outlets AI answers cite, Four-week posting plan
Check what is live
Open each page and file you changed and check it is live on your site. Write down the date and address of everything published on or off your site, so the re-score can be checked against it.
Run the FOUND Score again for freshworks.com and compare each letter. Re-score freshworks.com
A score can move for reasons outside this plan, and answer engines change. It is not a forecast.
Optional. The calendar file is the reliable reminder.
Looking for an earlier stored score…
Each check reads only the public home page and a few standard files, once, from one place, at the time shown. A check that could not run says so and is left out, not counted as zero. Read from https://www.freshworks.com/, score method found-score-v1.0.
The first few sourced facts of each kind. Every one links to the page it came from and the date it was read.
FOUND · O · Opinions
FOUND · N · Nods
No analyst, award or partner nod was found on the pages we read.
Every N factPress
Social
Company facts
Searched 19 Oct 2026, each line tied by Google Search to the review site's own listing page. Our crawler then opens each listing page where the site allows it (robots.txt obeyed, no login, no bot check worked around): a rating read on the page counts in full and replaces the search figure; one only from search counts 0.9 and is marked “from search, page not read”. Business-software sites count fully; consumer sites such as Trustpilot count 0.4. Capterra, GetApp and Software Advice share one pool of reviews and count once. In this read the review part scored 38 of 50.
| Site | Listing | Rating | Reviews | As of | Read on the page | Weight | Source |
|---|---|---|---|---|---|---|---|
| G2 | Freshdesk | 4.4 of 5 | 3,802 | 19 Oct 2026 | From search, page not read: The site refused our crawler (HTTP 403); not worked around. | Business site, 1 | G2 listing |
| Gartner Peer Insights | Freshworks | 4.4 of 5 | 673 | 19 Oct 2026 | From search, page not read: The site refused our crawler (HTTP 403); not worked around. | Business site, 1 | Gartner Peer Insights listing |
| Capterra | Freshdesk | 4.5 of 5 | 3,494 | 19 Oct 2026 | From search, page not read: The site refused our crawler (HTTP 403); not worked around. | Business site, 1 (Gartner Digital Markets, counts once) | Capterra listing |
| GetApp | Freshdesk | 4.5 of 5 | 3,494 | 19 Oct 2026 | From search, page not read: The site refused our crawler (HTTP 403); not worked around. | Business site, 1 (Gartner Digital Markets, counts once) | GetApp listing |
| TrustRadius | Freshdesk | 8.5 of 10 | 654 | 19 Oct 2026 | From search, page not read: robots.txt answered 403, so the site is treated as closed | Business site, 1 | TrustRadius listing |
| PeerSpot | Freshdesk | 4.1 of 5 | 41 | 19 Oct 2026 | Confirmed on the page | Business site, 1 | PeerSpot listing |
| SourceForge | Freshdesk | 4.6 of 5 | 32 | 19 Oct 2026 | Confirmed on the page | Business site, 1 | SourceForge listing |
| SoftwareReviews | Freshdesk | 8.7 of 10 | 194 | 19 Oct 2026 | Confirmed on the page | Business site, 1 | SoftwareReviews listing |
3 Opinions and 19 Nods evidence items, each with its source, tier and date: see them all on the evidence page.
Top stories by quality
From Bing News RSS, read 19 Oct 2026. Recent items only, as Bing News returns them (mostly the last few weeks); twelve-month counts not read yet. Wire copy, the company’s own releases and sponsored content score 0. Headline, outlet, date and address only; we do not get past paywalls. Method: coverage quality. Not in the score.
Most-engaged third-party posts
From X API v2 through the X connector (public reads, no login), read 19 Oct 2026. Windows: own posts 2026-09-19 to 2026-10-19 (posts returned by X search; may be incomplete where the search index is shorter); mentions 2026-10-12 08:00 UTC to 2026-10-19 07:04 UTC (X recent counts). LinkedIn: Not read yet: LinkedIn follower counts need a login. YouTube: Not read yet: no YouTube channel address held per company. Not in the score.
| Award list | How winners are picked | In the score | What the awarder’s page shows | Read on |
|---|---|---|---|---|
| CRN Partner Program Guide 5-Star, security vendors 2026 | application-based | Counts | Not found on the page read source | 19 Oct 2026 |
| CRN Partner Program Guide 5-Star, software vendors 2026 | application-based | Counts | Not found on the page read source | 19 Oct 2026 |
| CRN Partner Program Guide 5-Star, networking vendors 2026 | application-based | Counts | Not found on the page read source | 19 Oct 2026 |
| CRN Tech Innovator Awards 2026 | application-based | Counts | Not found on the page read source | 19 Oct 2026 |
| CRN Channel Chiefs 2026 | editorial selection | Not counted: an award for a person | Not found on the page read source | 19 Oct 2026 |
| G2 Best Software Awards 2026 | review-based | Counts | Not found on the page read source | 19 Oct 2026 |
| ANA B2 Awards winners 2026 | entry-based | Counts | Not found on the page read source | 19 Oct 2026 |
| Stevie Awards for Sales & Customer Service winners 2026 | entry-based | Counts | Not found on the page read source | 19 Oct 2026 |
| CMI Content Marketing Awards winners 2026 | entry-based | Counts | Listed: “plifier in Chief' - Orchestra - Freshworks The Enduring Friendship of the YaYa Sisters - Two Rivers Mar” source | 19 Oct 2026 |
| SIIA CODiE Awards winners 2026 | entry-based | Counts | Not found on the page read source | 19 Oct 2026 |
A listing is read on the awarder’s own page and is not verified by a person, so it counts at most 1 of 5 for Authority (2 for Authenticity, review-based only). “Not found” may mean not seen: most programmes need an entry, and some pages are built by script. Not finding a company never lowers its score. How each programme works is on the awards page; the method is on the score page.
Taken from official pages and filings, each with its source and the date it was read. The full tables are on the evidence page.
Perplexity Sonar, asked category questions that do not name the company. One sample per question, at one time. A peer not named here was not named in this one answer; it is not a ranking and not a verified result. File: 2026-10-19-perplexity.json.
| Question | Named in the answer |
|---|---|
| What are the best endpoint security platforms for a mid-size company? Name up to 8 vendors. | no |
| Which vendors lead in zero trust and secure access service edge (SASE) for enterprises? Name up to 8. | no |
| What are the best identity and access management vendors for a growing SaaS company? Name up to 8. | no |
| Which vulnerability and exposure management tools should a security team shortlist? Name up to 8. | no |
| What are the leading cloud observability and monitoring platforms? Name up to 8. | no |
| Which cloud data platforms should a company consider for analytics? Name up to 8. | no |
| What are the best CRM and marketing automation platforms for B2B marketing teams? Name up to 8. | no |
| Which vendors lead in network security firewalls for enterprises? Name up to 8. | no |
| What are the best software team collaboration and work management tools? Name up to 8. | no |
| Which cloud platforms are best for startups and small development teams? Name up to 8. | no |
Named in 0 of 10 answers. Not every question is about this company’s category, so “no” is expected for most.
| Source group | Last refreshed | Stale after | State |
|---|---|---|---|
| Home page, robots.txt, llms.txt, sitemap, trust page and the FOUND machine checks | 8 Nov 2026 | 14 days | fresh |
| Partner, marketplace, academy, events, community, analyst, customer and trust pages | 4 Nov 2026 | 14 days | fresh |
| Winner and list pages of B2B and channel awards, checked for each company's name | 19 Oct 2026 | 60 days | fresh |
| SEC EDGAR filing list (10-K, 10-Q, 8-K, 20-F) | 19 Oct 2026 | 120 days | fresh |
| Marketing passages in the latest annual report, read again only when a new one is filed | 19 Oct 2026 | 120 days | fresh |
The same machine checks, on your site, free and with no login.